Cancellation Policy

Cabins

Our cancellation policy for cabin stays varies depending on the time between the cancellation date and the scheduled arrival date.

Up to 30 days before arrival:

Stays can be cancelled or changed.

Modification:
If the price of the new reservation is higher than that of the initial reservation, payment of the balance will be required.
No refund will be issued if the price of the new booking is lower.
Cancelation :
The refund will be made less a 3% transaction fee, which is non-refundable.

Between 29 and 15 days before arrival

Stays cannot be cancelled. Only modifications are permitted.
Any modification will incur a $25 administration fee.
If the price of the new reservation is higher than that of the initial reservation, payment of the balance will be required.
No refund will be issued if the price of the new booking is lower.
Any cancellation will result in the loss of 100% of the reservation amount, plus applicable taxes.

14 days or less before arrival

Stays cannot be cancelled or modified.
Any cancellation will result in the loss of 100% of the reservation amount, plus applicable taxes.

Late cancellation requests

When a cancellation request is made outside the time frame stipulated in this policy, we may, without obligation, attempt to re-let the cabin.

If the cabin is successfully re-let, a refund may be granted less:
- transaction fees of 3%, and
- $35 administration fee (taxes included).
If the cabin cannot be re-let, no refund will be issued.

Thermal spas

You must notify us at least 72 hours in advance if you wish to receive a refund.

In the event of an eligible cancellation, the refund will be issued less a 3% transaction fee.
If you cancel less than 72 hours before the date and time of your session, your reservation is lost and no refund will be given.

Can I get a refund in case of illness or adverse weather conditions?

The above cancellation policies apply regardless of the personal reason motivating a cancellation request.
Your assessment of the weather conditions is also a personal reason. 🙂

These policies aim to prevent a loss of revenue for the company. A booking cancelled after the prescribed deadlines carries a high risk of never being re-let.

Exception :
In exceptional situations of major storms with closed roads, booking changes may be permitted.

Decisions regarding storms are based exclusively on the state of the roads (road conditions and official notices), and not on weather forecasts, which are considered too variable and unreliable for decision-making.

The assessment is made on the day of the booking, and not in advance, at the time of the broadcast of a weather report.
No refunds will be given in these situations; only booking modifications can be offered.

Last minute bookings
If you make a last-minute booking and it immediately falls under the above restrictive conditions, you have 24 hours after booking to call us and request a cancellation with a refund (less the 3% transaction fee).

Check out our frequently asked questions for a wealth of other information, each more relevant than the last.

FAQ

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